Overview of case management within the context of human services delivery. Students develop observation, problems-solving, recording and relationship building skills through the exploration of the case management process which includes client engagement and assessment, interview techniques and collection of client information. Students learn how to plan and develop a case file, refer clients for services, monitor the services coordination process and terminate a case. They also explore professional responsibility and cultural diversity in the context of case management practice. This class may include students from multiple sections.
Must be seeking a Bachelor of Applied Science in Behavioral Healthcare degree to enroll. If interested, visit pencol.edu/bas
Course Outcomes
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