Customized Training

Access 365 Level 1

Most organizations maintain and manage large amounts of information. One of the most efficient and powerful ways of managing data is by using relational databases. Information can be stored, linked, and managed using a single relational database application. In this course, you use Access 365 to manage your data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

Access 365 Level 2

In this course, you expand your knowledge of relational database design, promote quality input from users; improve database efficiency and promote data integrity; and implement advanced features in tables, queries, forms, and reports. Extending your knowledge of Access results in a robust, functional database for your users.

Access 365 Level 3

In this course, you learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multiple-user access, and more. Knowledge of these features separates database professionals from the casual database users or occasional designers.

Change Management/Leading Change

Change has become an everyday occurrence. Changes to technology, the workforce, the community…our ability to lead an organization successfully through change in all its manifestations is key to success in today’s work environment. In this interactive workshop, learn how to motivate through change, minimize resistance to change, and gain change acceptance in the workplace. (6 contact hours)

Coaching and Performance Feedback/ Clear Expectations

The role of a coach is an important position in any organization. Coaches provide encouragement, correct behavior or productivity issues, teach new tasks, and counsel others through challenges. Being able to don these four hats at a moment’s notice represent the skills of a highly competent coach. Through use of the four-tiered coaching platform, you will learn how to approach different situations and achieve coaching success. Participation in hands-on exercises will help ensure that you leave the workshop knowing how to use the tools provided. (6 contact hours)

Communication

The ability to successfully communicate with another person is vital in today’s fast paced work environment. Knowing how to share information, connect with others, and minimize mis-understandings are skills for anyone to possess. (6 contact hours)

Conflict Awareness (aka Difficult People/Situations)

We all encounter difficult people. Whether you're a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application. (6 contact hours)

Customer Service

In this workshop, participants will learn to maximize both internal and external customer service in their organizations, provide an exceptional customer experience, and develop excellent communication skills to be used in their interactions with others. (8 contact hours)

Customer Service- Basic

A tailored offering that shares the end-to-end product management lifecycle and the roles and responsibilities of the Product Owner Class provides multiple tools and templates, is extremely interactive, and tailored as needed to meet individual organizational needs.

Developing Your Leadership Style

Learn how to capitalize on your personal leadership style to achieve workplace goals. In this course you will identify your leadership through personal assessment; learn the difference between leadership and management; recognize the “being” and “doing” of leadership; and develop the innate motivating techniques that transform employee attitudes and enhance cooperation and teamwork. Other topics include understanding the leadership management balance and SMART goal development. (6 contact hours)

Excel 365 Level 1

Organize, calculate, analyze, revise, update, and present your data in ways that help the decision makers in your organization. This course provides you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data analysis.

Excel 365 Level 2

This course builds upon the foundational knowledge presented in the Excel 365 Level 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that can compete at a high level.

Excel 365 Level 3

This course is intended for students who want Excel to do the hard work for them so that they can focus on getting the answers they need from the vast amounts of data their organization generates. Students learn how to effectively collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions.

Excel 365 Pivot Tables

Advances in technology have made it possible to store ever increasing amounts of data. Along with this, the need to analyze that data and gain actionable insight is greater than ever. You already have experience working with Excel and creating basic PivotTables to summarize data. But, Excel can do much more. Being able to harness the power of advanced PivotTable features and create Pivot Charts will help you to gain a competitive edge. You will not only be able to summarize data for you to analyze, but also organize the data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance for success for everyone involved.

Excel 365 PowerPivot

We are now living in the age of big data. Data is being collected all the time and for increasingly detailed transactions. This can lead to an overwhelming amount of data, which brings about a need for people who can analyze large amounts of data quickly. Fortunately, Excel provides Power Pivot to help you organize, manipulate, and report on your data in the best way possible. Since a tool is only as good as the person using it, it is important to gain a solid understanding of Power Pivot to maximize your effectiveness when analyzing data.

Excel Automating Tasks

Advanced Excel users encounter repetitive tasks such as: reports that need to be produced, data that needs to be updated or tables that need to be formatted repeatedly. Using “Macros” many of these routine tasks can be automated. Using advanced knowledge of Excel learned in this class you record the steps or operations that they want to perform, and then press a button to run them repeatedly. Macros reduce the possibility of human error that increases with many, repetitive keystrokes and tasks. Macros reduce the amount of time that must be spent performing basic computing tasks, freeing up your time for more complex problem-solving and idea-generating activities. They also make complex computations easier to perform.

Getting The Most From Your Meetings

Discover why some meetings fail and learn proven techniques for making meetings more productive. Gain tips related to the four essentials of productive meetings: planning, participating, presenting and producing. Other topics include meeting formats and when to vary them, responding to conflict in a meeting and meeting follow‐through. A key component of this course is utilizing effective communication strategies before, during and after your meetings. (6 contact hours)

Grant Writing

This course is a fast-paced immersion in grant writing essentials for individuals seeking grants for nonprofit, education, and government organizations. Learn all of the basics, plus strategic tips and tricks of effective grant proposal development, including understanding elements of the proposal, grant budgets, partnership strategies, and funding opportunity research.

Leadership For Top Productivity

High productivity is a key to organizational success. The ability to successfully manage resources and achieve productivity goals is the primary focus of this interactive workshop. Additionally, learn how to minimize productivity barriers, manage change and change resistance, and motivate employees to attain productivity success. (6 contact hours)

Managing Workers From A Distance

Managing from a distance is important in today’s virtual world. Employees may work in multiple locations, work on different shifts, and even virtually from home. Organizational success in these areas involve the ability to coordinate and communicate from a distance. (6 contact hours)

Microsoft Teams

Microsoft Teams provides a collaborative, cloud-based workspace where Office 365 users can actively connect and collaborate in real time to get things done. Have a conversation right where the work is happening, whether coauthoring a document, having a meeting, or working together in other apps and services. Teams is the place to have informal chats, iterate quickly on a project, work with team files, and collaborate on shared deliverables.

Motivating For Success

Want more creative, motivated employees who are eager to work hard and satisfy both internal and external customers? Good leaders empower their employees to feel confident, valued and motivated. In this course discover what motivates people, how to resuscitate motivation and how personality affects motivation. You will also learn how to give clear and motivating directions, set realistic and achievable standards and provide effective feedback, which praises good results and corrects unsatisfactory performance. (6 contact hours)

Negotiations: Win-Win Negotiation Skills

Everything we do involves negotiation. In this workshop, learn key negotiation skills and strategies that can be used in achieving organizational success. Additionally, learn the relationship between conflict and win-win negotiations, and how to minimize emotions in successful negotiations. (6 contact hours)

OneNote (Desktop App)

Develop digital note-taking skills by creating, modifying, and managing OneNote notebooks that work with other Microsoft Office programs. Store a wide variety of content in an organized structure, access the content from anywhere and share it with others.

Outlook 365 Level 1

Use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

Outlook 365 Level 2

Learn to use advanced features to manage email, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your Outlook items.

Power BI Intermediate

This course shows you how to use the advanced features of Power BI to create interactive dashboards and reports. You will learn how to use DAX formulas and functions, create calculated columns and measures, and work with advanced data visualization techniques. With the no-code artificial intelligence (AI) experiences in Microsoft Power BI, you can easily leverage highly interactive and intelligent visuals to detect patterns in your data, ask questions of your data and discover new insights that can empower every individual and every team in their decision making.

Power BI Introduction

The Microsoft Power BI collection of software, apps, and services helps analyze your data and uncover insights and trends. This course shows you how to link and model data in Power BI and create visual reports that reveal data insights. The class focuses on the Power BI desktop client and includes an introduction to the Power BI web app.

PowerPoint 365 Level 1

How do you grab and maintain an audience's focus when you're asked to present important information? By being clear, organized, and engaging. Today's audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint 365, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint 365 to begin creating engaging, dynamic multimedia presentations.

PowerPoint 365 Level 2

Create more dynamic and visually appealing presentations using the more advanced features of PowerPoint. The course covers transitions and animation, themes, slide masters, advanced formatting, SmartArt, adding audio and video, collaborating with others, protecting your presentations and more.

Problem Solving and Decision-Making Strategies

Creative problem‐solving and effective decision‐making skills are essential in today's workplace. Through the use of real‐life case studies, discover four primary problem‐solving tools, learn a format for group problem‐solving, methods for effective decision‐making, and techniques to minimize conflict and dissension. This course concludes with an interactive problem‐solving group exercise. Concepts taught in this course can be applied to all facets of life. (6 contact hours)

SharePoint Flows

Learn how to create and build Flows to integrate with SharePoint Online to automate time-consuming business tasks and processes, save time, and increase accuracy and consistency.

SharePoint Modern Experience Site Basics

SharePoint facilitates communication and collaboration, enabling people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will use SharePoint to access, store, share, and collaborate with information and documents. Prerequisite Windows proficiency and familiarity with Microsoft 365.

SharePoint Site Owner With Microsoft Forms and Flow

SharePoint, in conjunction with the Microsoft 365 suite of productivity and office automation tools, provides tools to create and manage a corporate intranet, facilitate content sharing and collaboration, and enable users to create, access, store, and track documents and data in a central location. By default, SharePoint provides end users with a generous set of permissions, enabling users to create and customize their own sites as site owners, and create and collaborate on team site content. Users who have grown comfortable with these fundamental content-authoring capabilities may want to move on to more advanced features, such as connecting multiple SharePoint sites through a hub, importing list data from external sources, implementing user input validation features, applying conditional formatting, and using Power Apps® to provide custom user interfaces for data collected in SharePoint. This course focuses on issues related to planning and implementing an intranet with multiple communication sites and team sites interconnected through a hub site to provide unified navigation search, and formatting. Prerequisite To ensure your success in this course, you should have basic SharePoint site user skills such as the ability to view and enter data in SharePoint lists and libraries, and to navigate a typical SharePoint site. You can obtain these skills by taking the SharePoint Modern Experience Site Basics course.

Team Skills in the Workplace

Want to showcase your strengths and make a positive impact in your organization? Your ability to participate, collaborate and resolve issues will set you apart as a “go-to” person in any organization. In this interactive course, you will learn skills to develop group understanding, evaluate team roles, develop methods for resolving underlying conflict within a team and use these skills to collaborate with team members to achieve workplace objectives. (6 contact hours)

Time Management/Working Smarter

Time is a valuable resource that can be costly to a company when wasted. In this course you will develop communication strategies to minimize time loss, evaluate personal and organizational timewasters, learn to establish meaningful priorities and determine ways to deal with disruptions and unanticipated drains on time. Additional topics include schedule planning, prioritizing, delegation and large project completion. (6 contact hours)

Train the Trainer

To some degree, everyone who answers questions about how to do a task, provides instruction, or presents information is a trainer. This course is designed so that the participants understand three of the key theories associated with training adults, how to evaluate training needs and design content to meet those needs, classroom management, and the importance of feedback during training. The final day of training also includes the opportunity for each participant to “train” the group on a topic of their choice. (8 contact hours)

Visio

Visio provides you with an intuitive, customizable tool to easily create a professional-looking diagram by using its extensive gallery of shapes. Create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.

Visio Advanced

Learn the advanced features of Visio 2016, including creating advanced plans and diagrams, working with shape styles, creating macros, building advanced shapes, and inserting drawings into other Microsoft Office programs.

Windows 11 Introduction

Gain an understanding of the Windows desktop and file and folder management. In this course, you will explore Windows 11 and learn how to work with locally installed apps and cloud-based apps, browse the Internet, and manage basic Windows 11 settings.

Word 365 Level 2

Organize content using tables and charts, ensure consistent formatting in a document using templates and styles, simplify and manage long documents, and effectively use the mail merge feature in word.

Word 365 Level 3

Edit images with advanced image tools, collaborate with others, create cross-references, create forms, secure your documents, and create macros to save time and improve accuracy.

You’re the Boss: Now What?

There is a significant difference between being part of a group and being “in charge of a group”. Learn to navigate the transition to a leadership role in your organization. A foundation workshop for those about to be in a leadership role, new to the role, or in need of a review of these skills. (6 contact hours)