HSEM 220 : Developing and Managing Volunteer Resources
This course will focus on methods and procedures for involving private-sector organizations and volunteers in emergency management programs in ways which benefit both parties. The focus of the course is on maximizing the effectiveness of volunteer resources by implementing a people-oriented system that addresses defining volunteer roles, designing a plan of action, recruiting volunteers, training individuals who volunteer and motivation and maintenance of a successful program. Participants will acquire skills and knowledge to make appropriate volunteer assignments that enhance the effectiveness of an integrated emergency management system.
- Define volunteer and voluntary agency (VOLAG) and draw distinctions between the two.
- Determine whether your community’s needs are best met by developing a volunteer program or whether you should coordinate with VOLAGs—or both.
- Correlate the skills and knowledge required of volunteers in emergency management programs.
- Determine how volunteers can be used most beneficially in your program to meet your agency’s needs.
- Analyze the steps in developing a volunteer program
- Develop a volunteer job description.
- Outline strategies for recruiting, retaining, assigning, training, supervising, and evaluating volunteers.
- Recognize the key responsibilities of a VOLAG/CBO Coordinator.
- Analyze the role of VOAD in providing emergency assistance.
- Examine strategies for working with VOLAGs, CBOs, businesses, and other groups.
- Assess the needs/special issues with managing volunteers.