Creative problem‐solving and effective decision‐making skills are essential in today's workplace. Through the use of real‐life case studies, discover four primary problem‐solving tools, learn a format for group problem‐solving, methods for effective decision‐making, and techniques to minimize conflict and dissension. This course concludes with an interactive problem‐solving group exercise. Concepts taught in this course can be applied to all facets of life. (6 contact hours)
Prerequisites
Supervision Certificate Program
Course Outcomes
- Utilize different tools and methods to solve problems
- Separate operating problems from people problems
- Manage conflict and achieve results while solving problems
- Utilize decision-making strategies
- Practice the techniques learned