Professional Skills/Communication

The ability to successfully communicate with another person is vital in today’s fast paced work environment. Knowing how to share information, connect with others, and minimize mis-understandings are skills for anyone to possess. (6 contact hours)

We all encounter difficult people. Whether you're a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application. (6 contact hours)

In this workshop, participants will learn to maximize both internal and external customer service in their organizations, provide an exceptional customer experience, and develop excellent communication skills to be used in their interactions with others. (8 contact hours)

A tailored offering that shares the end-to-end product management lifecycle and the roles and responsibilities of the Product Owner Class provides multiple tools and templates, is extremely interactive, and tailored as needed to meet individual organizational needs.

Discover why some meetings fail and learn proven techniques for making meetings more productive. Gain tips related to the four essentials of productive meetings: planning, participating, presenting and producing. Other topics include meeting formats and when to vary them, responding to conflict in a meeting and meeting follow‐through. A key component of this course is utilizing effective communication strategies before, during and after your meetings. (6 contact hours)

Everything we do involves negotiation. In this workshop, learn key negotiation skills and strategies that can be used in achieving organizational success. Additionally, learn the relationship between conflict and win-win negotiations, and how to minimize emotions in successful negotiations. (6 contact hours)

Time is a valuable resource that can be costly to a company when wasted. In this course you will develop communication strategies to minimize time loss, evaluate personal and organizational timewasters, learn to establish meaningful priorities and determine ways to deal with disruptions and unanticipated drains on time. Additional topics include schedule planning, prioritizing, delegation and large project completion. (6 contact hours)