MED 135 : Medical Office Procedures
This course provides instruction in the general office administration duties of a medical assistant. Topics to be covered include telecommunications, scheduling, filing, interpersonal communications, and professional correspondence. Review and discuss various machines and equipment used in the business office, as well as exercises in the maintenance of office equipment, procurement of supplies, and maintenance of inventory. Students will be instructed in the use of an educational electronic medical record (EMR) system. NOTE: Students need to have entry codes to register.
Course Outcomes
- Recognize elements of fundamental writing skills
- Discuss applications of electronic technology in professional communication
- Relate the following behaviors to professional communication:
- a. assertive
- b. aggressive
- c. passive
- Differentiate between adaptive and non-adaptive coping mechanisms
- Differentiate between subjective and objective information
- Use feedback techniques to obtain patient information including:
- a. reflection
- b. restatement
- c. clarification
- Respond to nonverbal communication
- Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
- Coach patients regarding:
- a. office policies
- b. health maintenance
- c. disease prevention
- d. treatment plan
- Demonstrate professional telephone techniques
- Document telephone messages accurately
- Compose professional correspondence utilizing electronic technology
- Develop a current list of community resources related to patients’ healthcare needs
- Report relevant information concisely and accurately
- Demonstrate:
- a. empathy
- b. active listening
- c. nonverbal communication
- Demonstrate the principles of self-boundaries
- Demonstrate respect for individual diversity including:
- a. gender
- b. race
- c. religion
- d. age
- e. economic status
- f. appearance
- Explain to a patient the rationale for performance of a procedure
- Identify different types of appointment scheduling methods
- Identify advantages and disadvantages of the following appointment systems:
- a. manual
- b. electronic
- Identify critical information required for scheduling patient procedures
- Define types of information contained in the patient’s medical record
- Identify methods of organizing the patient’s medical record based on:
- a. problem-oriented medical record (POMR)
- b. source-oriented medical record (SOMR)
- Identify equipment and supplies needed for medical records in order to:
- a. create
- b. maintain
- c. store
- Describe filing indexing rules
- Differentiate between electronic medical records (EMR) and a practice management system
- Explain the purpose of routine maintenance of administrative and clinical equipment
- List steps involved in completing an inventory
- Explain the importance of data backup
- Explain meaningful use as it applies to EMR
- Manage appointment schedule using established priorities
- Schedule a patient procedure
- Create a patient’s medical record
- Organize a patient’s medical record
- File patient medical records
- Utilize an EMR
- Input patient data utilizing a practice management system
- Perform routine maintenance of administrative or clinical equipment
- Perform an inventory with documentation
- Display sensitivity when managing appointments
- Create a Policy and Procedure Manual for the virtual clinic established in MED 101
- Create a Mission Statement for the virtual clinic established in MED 101
- Create patient information brochures on various subjects relevant to medical offices