MED 135 : MEDICAL OFFICE PROCEDURES

This course provides instruction in the general office administration duties of a medical assistant. Topics to be covered include telecommunications, scheduling, filing, interpersonal communications, and professional correspondence. Review and discuss various machines and equipment used in the business office, as well as exercises in the maintenance of office equipment, procurement of supplies, and maintenance of inventory. Students will be instructed in the use of an educational electronic medical record (EMR) system. NOTE: Students need to have entry codes to register.

Course Outcomes

1. Recognize elements of fundamental writing skills
2. Discuss applications of electronic technology in professional communication
3. Relate the following behaviors to professional communication:
4. a. assertive
5. b. aggressive
6. c. passive
7. Differentiate between adaptive and non-adaptive coping mechanisms
8. Differentiate between subjective and objective information
9. Use feedback techniques to obtain patient information including:
10. a. reflection
11. b. restatement
12. c. clarification
13. Respond to nonverbal communication
14. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
15. Coach patients regarding:
16. a. office policies
17. b. health maintenance
18. c. disease prevention
19. d. treatment plan
20. Demonstrate professional telephone techniques
21. Document telephone messages accurately
22. Compose professional correspondence utilizing electronic technology
23. Develop a current list of community resources related to patients’ healthcare needs
24. Report relevant information concisely and accurately
25. Demonstrate:
26. a. empathy
27. b. active listening
28. c. nonverbal communication
29. Demonstrate the principles of self-boundaries
30. Demonstrate respect for individual diversity including:
31. a. gender
32. b. race
33. c. religion
34. d. age
35. e. economic status
36. f. appearance
37. Explain to a patient the rationale for performance of a procedure
38. Identify different types of appointment scheduling methods
39. Identify advantages and disadvantages of the following appointment systems:
40. a. manual
41. b. electronic
42. Identify critical information required for scheduling patient procedures
43. Define types of information contained in the patient’s medical record
44. Identify methods of organizing the patient’s medical record based on:
45. a. problem-oriented medical record (POMR)
46. b. source-oriented medical record (SOMR)
47. Identify equipment and supplies needed for medical records in order to:
48. a. create
49. b. maintain
50. c. store
51. Describe filing indexing rules
52. Differentiate between electronic medical records (EMR) and a practice management system
53. Explain the purpose of routine maintenance of administrative and clinical equipment
54. List steps involved in completing an inventory
55. Explain the importance of data backup
56. Explain meaningful use as it applies to EMR
57. Manage appointment schedule using established priorities
58. Schedule a patient procedure
59. Create a patient’s medical record
60. Organize a patient’s medical record
61. File patient medical records
62. Utilize an EMR
63. Input patient data utilizing a practice management system
64. Perform routine maintenance of administrative or clinical equipment
65. Perform an inventory with documentation
66. Display sensitivity when managing appointments
67. Create a Policy and Procedure Manual for the virtual clinic established in MED 101
68. Create a Mission Statement for the virtual clinic established in MED 101
69. Create patient information brochures on various subjects relevant to medical offices