MED 135 : Medical Office Procedures

This course provides instruction in the general office administration duties of a medical assistant. Topics to be covered include telecommunications, scheduling, filing, interpersonal communications, and professional correspondence. Review and discuss various machines and equipment used in the business office, as well as exercises in the maintenance of office equipment, procurement of supplies, and maintenance of inventory. Students will be instructed in the use of an educational electronic medical record (EMR) system. NOTE: Students need to have entry codes to register.

Course Outcomes

  1. Recognize elements of fundamental writing skills
  2. Discuss applications of electronic technology in professional communication
  3. Relate the following behaviors to professional communication:
  4. a. assertive
  5. b. aggressive
  6. c. passive
  7. Differentiate between adaptive and non-adaptive coping mechanisms
  8. Differentiate between subjective and objective information
  9. Use feedback techniques to obtain patient information including:
  10. a. reflection
  11. b. restatement
  12. c. clarification
  13. Respond to nonverbal communication
  14. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
  15. Coach patients regarding:
  16. a. office policies
  17. b. health maintenance
  18. c. disease prevention
  19. d. treatment plan
  20. Demonstrate professional telephone techniques
  21. Document telephone messages accurately
  22. Compose professional correspondence utilizing electronic technology
  23. Develop a current list of community resources related to patients’ healthcare needs
  24. Report relevant information concisely and accurately
  25. Demonstrate:
  26. a. empathy
  27. b. active listening
  28. c. nonverbal communication
  29. Demonstrate the principles of self-boundaries
  30. Demonstrate respect for individual diversity including:
  31. a. gender
  32. b. race
  33. c. religion
  34. d. age
  35. e. economic status
  36. f. appearance
  37. Explain to a patient the rationale for performance of a procedure
  38. Identify different types of appointment scheduling methods
  39. Identify advantages and disadvantages of the following appointment systems:
  40. a. manual
  41. b. electronic
  42. Identify critical information required for scheduling patient procedures
  43. Define types of information contained in the patient’s medical record
  44. Identify methods of organizing the patient’s medical record based on:
  45. a. problem-oriented medical record (POMR)
  46. b. source-oriented medical record (SOMR)
  47. Identify equipment and supplies needed for medical records in order to:
  48. a. create
  49. b. maintain
  50. c. store
  51. Describe filing indexing rules
  52. Differentiate between electronic medical records (EMR) and a practice management system
  53. Explain the purpose of routine maintenance of administrative and clinical equipment
  54. List steps involved in completing an inventory
  55. Explain the importance of data backup
  56. Explain meaningful use as it applies to EMR
  57. Manage appointment schedule using established priorities
  58. Schedule a patient procedure
  59. Create a patient’s medical record
  60. Organize a patient’s medical record
  61. File patient medical records
  62. Utilize an EMR
  63. Input patient data utilizing a practice management system
  64. Perform routine maintenance of administrative or clinical equipment
  65. Perform an inventory with documentation
  66. Display sensitivity when managing appointments
  67. Create a Policy and Procedure Manual for the virtual clinic established in MED 101
  68. Create a Mission Statement for the virtual clinic established in MED 101
  69. Create patient information brochures on various subjects relevant to medical offices