MED 201 : INTRODUCTION TO PATIENT ADVOCACY
Course is designed to offer insights into patient advocacy and the patient healthcare facilitation process. Students will be instructed in how to translate medical records and physician orders to make them more patient-friendly and easier to follow in order to ensure patient compliance and positive care outcomes. Students will learn how to facilitate communication among patients, caregivers, and physicians and how to develop care plans for patients. Emphasis is placed on methods of patient education and communication in regard to special populations such as pediatric and geriatric patients. NOTE: Students need to have entry codes to register
Course Outcomes
- Apply critical thinking skills in performing patient assessment and care, while using language/verbal skills that enable patients' understanding.
- Demonstrate respect for diversity in approaching patients and families and display sensitivity to patient rights and feelings in collecting specimens.
- Explain the rationale for performance of a procedure to a patient and show awareness of patients' concerns regarding their perceptions related to the procedure being performed.
- Identify the role of self boundaries in the healthcare environment, recognize the role of patient advocacy in the practice of medical assisting, and discuss the role of assertiveness in effective personal communication.
- Differentiate between adaptive and non-adaptive coping mechanisms, advocate on behalf of patients, and demonstrate empathy in communicating with patients, family, and staff.
- Apply active listening skills, use appropriate body language and other nonverbal skills in communicating with patients, family, and staff, and demonstrate awareness of the territorial boundaries of the person with whom communicating.
- Demonstrate sensitivity appropriate to the message being delivered, demonstrate awareness of how an individual's personal appearance affects anticipated responses, and demonstrate recognition of the patient's level of understanding in communications.
- Analyze communications in providing appropriate responses/feedback, recognize and protect personal boundaries in communicating with others, and demonstrate respect for individual diversity, incorporating awareness of one's own bias in areas including gender, race, religion, age, and economic status.