This course is designed to offer insights into patient advocacy and navigation, and the patient healthcare facilitation process. Students will learn how to facilitate communication among patients, caregivers, and physicians and how to develop care plans for patients. Emphasis is placed on methods of patient education and communication in regard to special populations. This class may include students from multiple sections.
Prerequisites
Medical Assisting Program Admittance
Course Outcomes
Competencies/Objectives/Outcomes/Methods of Assessment/Assignment:
Applied Communications
V. Concepts of Effective Communication
- V.C.10. Identify the role of the medical assistant as a patient navigator
- V.C.13. Identify the basic concepts of the following theories:
- a. Maslow
- b. Erikson
- c. Kubler-Ross
- V.C.14. Identify issues associated with diversity as it relates to patient care
- A.5. Respect diversity
- A.8. Demonstrate self-awareness